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These terms set out your rights and our obligations when you use good99. Access to our platform depends on your local law and the eligible regions we serve — please review this page carefully before you proceed.
good99 operates under terms that reflect the legal requirements of the regions we serve. Whether you access the platform through a mobile browser or a desktop session, the same policy applies to your account and all activity linked to it. We do not make region-specific carve-outs for individual users — the terms that appear when you create your account are the terms that govern your use from that point forward. Where you add a wallet such as bKash, Nagad or Upay to your account, the legal terms covering those transactions sit with both this policy and the terms of your chosen payment service. We are not a party to your agreement with those providers. If there is ever a conflict between what we state here and what a third-party service states, their terms govern the transaction on their side and ours govern the account activity on ours. Any update to this policy will be reflected in your account dashboard, and continued use of the platform after an update is posted constitutes your acceptance of the revised terms. If you have a question about a specific clause, contact us through the routes listed below before continuing.
Not every aspect of your experience falls under this single policy document. Knowing what is inside and outside its scope helps you find the right answer faster — and reach the right contact when something needs resolving.
Login, account creation, session management and access controls all fall within this policy. If your access is restricted or your account status changes, the terms here explain the basis for that decision and your right to query it.
Wallet activity — including deposits and withdrawals made via bKash, Nagad or Upay — is recorded under your account and subject to this policy. The transaction record visible in your dashboard is the authoritative log we reference if a dispute arises.
Game content supplied by studios such as JDB, PG Soft, Bigtime Gaming and Joker is subject to those providers' own licensing and content terms. We make their titles available; we do not own the game software or its underlying rules.
Payment providers, telecoms networks and any external links you follow from our platform operate under their own terms. This policy does not extend to those services, and we are not liable for how they handle your information or transactions.
Your account is yours to manage. You can review your own activity records directly from the account dashboard — transaction history, session logs and wallet entries are all visible there without needing to contact us first. If any detail on your account is incorrect — a name spelling, a linked wallet number, a contact address — you can update it through the account settings page. Changes to identity-linked fields may require verification steps shown on that page; follow the instructions as they appear. If you believe a record is wrong and cannot correct it yourself, raise a support request through the contact routes listed in the section below. We aim to acknowledge your request and respond with next steps in a reasonable timeframe. You also have the right to ask questions about how your account data is held, what it is used for and who can access it on our side. Submit that request in writing via the support channel and we will respond with the information we are able to share within the bounds of this policy.
Your full transaction and session history is accessible from the account dashboard after login. No request is needed — the data is there for you to check at any time.
Update your contact information, linked wallet numbers and account preferences through account settings. Identity fields show verification instructions inline — follow those steps to complete the change.
If a record looks wrong or an account action seems unclear, submit a support request. Include the relevant date and transaction reference from your dashboard to help us locate the entry quickly.
Ask us in writing about how your account data is stored, retained or accessed internally. We will respond with what we can share. Eligibility for certain disclosures may depend on your region and local law.
If a term in this policy is unclear, or if you need to raise a formal query about your account rights, use one of the contact routes below. Have your account reference and any relevant transaction ID ready before you write — it speeds up the process on our side.
Open live chat from any page on good99 once you are logged in. This is the fastest route for account-related policy questions. Share your query clearly and our team will direct you to the right resolution path.
For formal written queries — including data questions and account correction requests — send your message to our support email. Include your account username and a clear description of the issue. We respond to written requests as quickly as we are able.
The help section inside your account dashboard covers common policy questions, account steps and wallet queries. Check there first — many questions about bKash, Nagad or Upay activity are answered with step-by-step instructions already written for Bangladesh accounts.
Knowing your data is handled carefully is part of what makes this platform usable with confidence. We hold information only as long as it is needed to maintain your account and meet the obligations of this policy. Session data, wallet linkages and transaction records are retained in line with standard account management practices. We do not sell your personal data to third parties. Access to your information on our side is restricted to the roles that need it to process your requests or resolve a dispute. Cookies are used to maintain your session state and to make the account dashboard load your preferences correctly — you can manage cookie permissions through your browser settings. If you want to know specifically what data categories we hold for your account, submit a request through live chat or email and we will set out what we can disclose based on your account region and local law.
Account records — including transaction logs and wallet entries — are kept only as long as needed to service your account and meet policy obligations. Retention periods follow standard account management practice and may vary by region.
We use cookies to keep your session active and load your account dashboard preferences correctly. Cookie permissions can be adjusted through your browser at any time without closing your account.
Access to your account data within our team is restricted to roles that need it to resolve a support request or process a transaction query. We do not share personal account data with unrelated third parties.
To request a correction, a data summary or the removal of a specific record, contact us through live chat or email. Include your account reference. What we can disclose or action depends on your account region and applicable local law.
Below are the questions we hear most often about the legal terms, user rights and data practices that govern your good99 account. If yours is not listed here, use the contact routes in the section above.
Access to good99 and the applicability of this policy depend on your local law and whether your region is eligible. If you are accessing the platform from Bangladesh, review the terms shown at account creation — those are the terms that apply to your account from that point.
We retain account records for as long as needed to meet our policy obligations and resolve any outstanding queries. After that period, data is handled in line with standard retention practices. To ask specifically about your account, submit a written request through live chat or email.
Yes. Most account details can be updated through the account settings page. Fields linked to your identity will show verification steps inline — follow those instructions as they appear. If a field cannot be self-corrected, raise a support request with your account reference.
Wallet activity processed through bKash, Nagad or Upay is recorded in your account dashboard and falls under the account terms here. The transaction leg on the provider's side is governed by that provider's own terms. Both sets of terms apply simultaneously.
For formal queries — including data disclosure requests or disputes about policy application — contact us by email with your account reference and a clear description of the issue. Live chat is available for faster initial triage before you submit a written request.
Yes, we may update these terms when needed. Any change will be reflected in the policy page on the site and noted in your account dashboard. Continued use of the platform after an update is posted means you accept the revised terms. Check the dashboard periodically for the current version.