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At good99, we keep our data practices straightforward. This policy explains exactly what we collect when you use your account, how we use it, and the steps you can take to review or correct your records — with access depending on your local law and eligible region.
When you create an account at good99, we collect the details you provide during registration — your name, contact information, and the payment method you connect, whether that is bKash, Nagad or Rocket. We also gather technical data: the device type you use, your session activity and any support messages you send us. This data serves one purpose — operating your account and keeping it secure. We do not sell your personal information to third parties. Where we share data with service providers, we do so only to the extent needed to process your wallet transactions or respond to your support requests. Data handling at good99 is subject to the laws of the jurisdiction where you access our platform. If you are in Bangladesh, your use of this service depends on whether it falls within the scope of your local law and eligible regions. We encourage you to review those conditions before submitting personal data. Any change to this policy will be reflected in the updated version shown on this page, and the date of the last revision will appear at the top of the document.
Not every interaction with good99 falls under the same data rules. Understanding the boundary helps you know what we are responsible for and where a third-party provider's own terms apply instead. The four areas below draw that line clearly.
Your login activity, account settings and wallet balance records are fully within scope. We store these to keep your account functional and accessible only to you across sessions.
When you move funds through bKash, Nagad or Rocket, we record the transaction reference on our side. The payment provider's own privacy terms cover what happens within their network, which is outside our scope.
Your game session activity on our platform is logged for account integrity and fair-use monitoring. Game content delivered by studios such as JDB or PG Soft is subject to their own data practices once the game session loads.
Links or tools that take you away from good99 are not covered by this policy. Once you leave our domain, the privacy terms of that external service apply, and we have no control over how they handle your data.
Your account data is not locked away. Several actions are available to you at any point, and most of them start from within your account dashboard after login. You can review the personal details we hold — your registered name, contact address and payment method history. If something is incorrect, the account settings page shows editable fields for standard details; for others, our support team can make corrections on your behalf when you raise a request. If you want to know specifically what data we hold about your account, you can contact us directly and we will respond to that request in line with what local law in your eligible region allows. Closing your account is also an option; when you make that request, we will follow applicable retention rules before removing your records. None of these steps require you to speak to a third party — everything goes through good99 support directly.
Log in and open your account dashboard. The profile section shows the personal details and payment methods currently linked to your account, along with your transaction history.
Edit standard fields directly from account settings. For details that require verification — such as your registered name or linked wallet — raise a correction request through our support channel.
Send a data inquiry through the support contact below. We will confirm what records are associated with your account and respond within the timeframe permitted by the applicable rules in your region.
Contact support to start the closure process. We retain transaction records for the period required by our operating obligations, after which your personal data is removed from active systems.
If this policy raises a question you cannot answer from your account dashboard, our support team is the right place to start. We handle privacy requests alongside general account queries, so there is no separate process to navigate.
Open the chat icon from any page after login. Describe your privacy question and our team will respond directly. This is the quickest route for account-level data queries.
Send your privacy request to our support email address shown in the Contact section of your account settings. Include your registered account name so we can locate your records without delay.
Many requests — viewing your data, editing contact details, reviewing bKash or Nagad transaction records — can be handled without contacting support at all. Start from the dashboard after login.
Keeping your account data protected is not a background process — it shapes how we build every part of the account experience. From the moment you register, the details you provide are stored with access controls that limit who inside good99 can view them. We do not share your bKash, Nagad or Rocket wallet details with marketing partners. Session data is used only for account integrity checks and is not linked to advertising profiles. Cookies on our platform serve functional purposes: keeping you logged in, remembering your language preference and recording your last session state. You can manage cookie preferences through your browser settings at any time. We retain your account records for as long as your account is active, plus the period required by our operating obligations. After that, records are removed from active systems. If you want to know more about a specific aspect of how we handle your data, our support team can walk you through the details relevant to your account and region.
Your account data is accessible only to authorised good99 staff who need it to resolve your support request or maintain your account. We do not grant broad internal access to personal records.
We use functional cookies to keep your session active and remember your settings. No behavioural advertising cookies are placed without disclosure. Browser settings let you manage or clear these at any time.
Active account records are kept while your account is open. After closure, we hold transaction data for the period our obligations require, then remove it. You can ask what applies to your account.
When this policy changes, the revised version replaces the current one on this page. The revision date is shown at the top. We do not notify every account holder by default, so checking this page periodically is worthwhile.
These are the questions we hear most often about how good99 handles account data and personal information. If your question is not here, contact our support team directly.
We collect the details you enter during registration: your name, contact information and the payment method you choose — such as bKash, Nagad or Rocket. We also log device type and session activity to keep your account secure and functional.
We share data only with service providers who help us operate your account — for example, payment processors handling your bKash or Nagad transactions. We do not sell personal data. Third parties receive only what is needed for that specific function.
Log in and check your account dashboard first — your profile and transaction history are visible there. For a full account data summary, contact our support team through live chat or email and we will respond in line with the rules applicable to your eligible region.
Standard details like your contact address can be edited in account settings. For fields that require identity verification — such as your registered name or linked wallet — raise a correction request through support and our team will handle it directly.
Once you request account closure, we retain transaction records for the period required by our operating obligations. After that period, your personal data is removed from active systems. Contact support to ask what timeframe applies to your account specifically.
Our policy covers the transaction reference records we hold on our side. The data that bKash or Nagad hold within their own network is governed by their respective privacy terms, which are separate from ours. We encourage you to review those directly with the payment provider.
Yes. Your access to good99 and the data rights available to you depend on your local law and eligible region. We apply our policy in line with those obligations. If you have a question about how this affects your account specifically, our support team can help clarify.