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These terms set out how your good99 account works — what you can do, what we expect, and how wallet transactions through bKash, Nagad and Rocket are handled. Access and eligibility depend on your local law and the regions where this service is available.
By opening and using a good99 account, you acknowledge that these terms govern every interaction — from browsing the lobby to submitting a wallet transfer request via bKash, Nagad or Rocket. We have written them in plain language so you know exactly where you stand before you act. These terms apply to all account activity: deposits, withdrawals, game sessions, and any communications you send to our support team. They do not override local law. Where a provision conflicts with the laws of Bangladesh or any other eligible region, the applicable local law takes precedence and the remaining provisions continue in full effect. We may update these terms when our services change or when regulatory requirements shift. When that happens, we publish the revised version here at good99/terms-conditions/ and note the effective date at the top of the document. Continuing to use your account after an update means you accept the revised terms. If you disagree with a change, the right course is to close your account and stop using the service before the new version takes effect. Questions about a specific clause can be sent to our support channel at any time.
bKash wallet deposits and withdrawals are subject to these terms plus any transaction limits shown inside your account dashboard after login.
Nagad transfers follow the same account-level rules. The current limits and verification steps are shown in your wallet section after you log in.
Rocket payment actions are covered under the same terms framework. Confirm the details shown in your account before submitting any transfer request.
Understanding scope saves confusion later. These terms cover your account relationship with good99 directly — not the internal policies of the payment networks or the game studios whose titles appear in the lobby. Each area below is handled differently, so read the column that matches what you are trying to do.
Your login, profile details, password changes and session management are fully within the scope of these terms. Account-level decisions — such as closing or suspending access — are made under the rules set out here.
Deposits and withdrawals processed through bKash, Nagad or Rocket are covered by these terms on the good99 side. The payment network's own terms also apply to the transfer leg that runs through their system.
Game titles available in the lobby — including content from JDB, PG Soft, Bigtime Gaming and Joker — are supplied by those studios. Their game mechanics and RTP data fall under studio and provider rules, not these terms.
Any link from good99 that takes you to an external site or service is outside the scope of these terms. We do not control third-party content, and their own policies govern what happens once you leave this site.
These terms are not one-sided. You have clear, practical options for reviewing what we hold, correcting errors and asking questions. The starting point for most account actions is your account dashboard, which shows your current wallet balance, recent transaction records and the contact details for our support team — all visible after you log in. If a transaction record looks wrong, raise it with support before assuming a processing error. Our team can check the relevant wallet log and compare it with the record on the good99 side. Most discrepancies are resolved by cross-referencing both records. Account detail corrections — name spelling, contact number, linked wallet — can be requested through the support channel; we will ask you to verify ownership before making any change. If you want to understand how a specific term applies to your account, send a plain-language question to support and we will give you a direct answer.
Your transaction history is available in the account dashboard after login. It shows wallet activity including bKash, Nagad and Rocket transfers, so you can check any entry at any time.
Contact support if a profile detail is wrong. We verify account ownership before making any change, so have your registered number or wallet reference ready when you reach out.
Any clause in these terms that is unclear can be queried directly. Send your question through the support channel and we will respond with the specific answer, not a generic policy paste.
If you decide to stop using your account, contact support to begin the closure process. Any remaining wallet balance is handled according to the withdrawal steps shown in your dashboard at that time.
If a term is unclear, a transaction is in question, or you need to exercise one of the account rights described above, our support team is the right first step. Use the channel that works for you — we respond to the same questions across all three routes below.
Open the chat icon from any page on good99. It connects you directly to a support agent for account and terms questions. Fastest for urgent transaction queries.
Send a detailed message to our support address listed on the Contact page. Useful for written records of terms disputes or account correction requests that need documentation.
Log into your account to access the help section, check wallet records and review the current version of these terms. The dashboard is the single point for most self-service actions.
We keep the way we manage accounts and policy obligations straightforward. The rules in this document reflect what we actually do — not aspirational statements. When something changes in how the service works, the terms change to match it, and we let you know through the channel most relevant to the update. Your account data and wallet records are kept only for as long as they are needed for account operation and any applicable record-keeping period under local rules.
Access to your account is protected by the credentials you set at registration. We do not ask for your password via chat or email. If you suspect unauthorised access, use the password-reset flow shown on the login page and contact support immediately.
We retain account and transaction records for the period required by applicable rules. Once that period expires, records are removed. You can ask what we hold at any time through the support channel.
We use session cookies to keep you logged in and to remember your language and wallet preferences during a visit. We do not use cookies to track you across unrelated third-party sites.
When these terms are updated, the revised version is published at good99/terms-conditions/ with an effective date. We do not apply changes retroactively to completed transactions.
Below are the questions we see most often from account holders reading through these terms for the first time. If your question is not here, send it to support and we will give you a direct answer.
Yes. Any wallet transaction processed through bKash or Nagad on your good99 account falls under these terms on our side. The payment network's own terms also apply to the transfer leg that runs through their system. Check both if you have a dispute.
We publish updates here at good99/terms-conditions/ before they take effect and note the effective date clearly. We do not apply changes retroactively to transactions already completed. Continuing to use your account after the effective date means you accept the updated terms.
Where a provision in these terms conflicts with applicable law in Bangladesh or any other eligible region, local law takes precedence. The rest of the terms continue in full effect. Eligibility to use this service depends on your local law and the regions where it is available.
Contact support through live chat or email with your registered number and the correction you need. We verify account ownership before making any change. The process and the documents we need are explained by the support agent when you raise the request.
Log into your account and open the wallet or transaction section of your dashboard. All bKash, Nagad and Rocket activity is listed there. If a record looks wrong, raise it with support and reference the date and amount so we can check the log on our side.
You can request account closure at any time by contacting support. Any wallet balance remaining at closure is handled through the standard withdrawal process shown in your dashboard. We will confirm the steps with you before the account is closed.